tel 01 456 6602  email info@techcom.ie
 

Audio Visual Services provided by Techcom, Dublin, Ireland.

SYSTEM SPECIFICATION  |  CONSULTANCY  |  SYSTEM INTEGRATION  |  SUPPORT AND SERVICE

SUPPORT AND SERVICE
Once the system is checked and certified, we typically spend some time training the key people at your facility in how to use the equipment. For a meeting room or other installation that will be used by many people, you'll want to involve a corporate trainer or IT specialist in this orientation process, someone who can be counted on to explain the system to colleagues. We also offer after-sales support in the form of service and preventive-maintenance agreements.

MAINTENANCE / SLA
For an annual fee, you can obtain warranty support plus periodic visits from Techcom to check and fine-tune your equipment, replace lamps and adjust or update the control-panel programming. Regular visits can go a long way toward eliminating equipment failure.

ONSITE SUPPORT
It used to be that AV integrators offered a first-year warranty contract, with extended warranties added on a year-by-year business. Now, ongoing maintenance is becoming a bigger part of the picture. For those with very high-end or complex installations or several multimedia facilities on site, a new trend in maintenance is to contract with AV professionals to maintain systems on a full-time basis. Their jobs can include doing regular equipment maintenance, walking new end-users through the use of the system, and even acting as meeting facilitators. We currently have two clients where this is in operation.